Support

Already a client? Here is the shortest path.

For an everyday request, the portal. For a problem, the phone. For a remote session, the button below when a technician asks you for it.

portal.uc365.ca

DashboardExtensionsNumbersInvoicesDocumentsRequests

Your requestsNew request

New extension — Julie D.Handled by a technicianIn progress

Holiday greetingDone December 12Resolved

October invoicePaid November 3Paid

Illustrative example — fictional data

Your extensions, numbers, invoices, documents, procedures and requests. Sign in with the email address your company registered for you.

Technical support included in your plan, at all times. A technician who knows your system answers.

Windows and macOS. Open this page when a technician gives you a session code.

Quick 3CX guides

The how-tos we get asked for most

Open your extension's welcome email on your phone and scan the QR code with the 3CX app (App Store or Google Play).

The same email contains the link to the Windows or macOS app and to the web client.

In the app, your status (Available, Away, Do Not Disturb) applies the forwarding rules set for your extension.

Dial your voicemail number from your extension; messages also arrive by email.

Open a request in the portal. A technician takes it on with the full context of your system.

Call. A technician who already knows your system answers.