A missed service appointment leaves no trace. We recover it.
We run the phones of dealership groups and BDCs in Québec every day: sales, service, parts and BDC call flows, one advertising number per campaign, and the AI that texts the customer nobody called back.
What a dealership expects from its phones
One flow per department
New, used, service, parts, body shop, administration: separate queues, overflows and voicemail boxes, in French and in English.
The BDC at the centre
Incoming calls go through the BDC when it is open and fall back to the dealership when it is not. Outbound callbacks show the right number.
Advertising numbers, measured
One number per campaign, per website, per media outlet. You know which ad makes the phone ring — and how many of those calls were answered.
Several dealerships, one system
A dialling plan per location, a reception desk that sees everyone's presence, and transfers between sites as easily as between offices.
A text when nobody answers
With IQ Center: a missed call in the Service or Sales queue triggers an automatic text to the customer, and their name goes on the call-back list.
Even the hold time sells
Hold music with the promotion of the month, menus recorded with professional voice synthesis and changed in minutes.
How many customers called Service this week and nobody called them back?
3CX tells you how many calls were missed. IQ Center tells you who, texts the customer within the second, keeps the call-back list by department and scores every call with AI: greeting, discovery, appointment offered or booked. Time and money nobody could afford to lose.
- A "to call back" list per location and per department
- An alert when a queue drops below its service level
- AI call scoring against Reception, Proposal, Follow-up and Renewal profiles
- Per-location access for managers, a group-wide view for head office
Four dealership situations we know by heart
The ad that rings unanswered
A campaign number pointed at a queue that is closed on Saturdays. With one number per campaign and answered-call tracking, the error shows up the same day.
The outside BDC and the dealership that don't talk to each other
We integrate the phones with the tools used by the BDCs our clients work with: the callback goes out from the right number and the call is logged on both sides.
The manager who wants a number, not a report
An AI-written report every Monday morning: calls received, answered, missed and returned, by department.
Holiday hours
Statutory holidays are set in advance for every location, with the right message — or with a single request in the portal.
Automotive groups that trust us with their phones
Tell us how many dealerships, how many departments.
We send you a call plan and a complete number.