3CX, run the way it should be.
The same software everyone sells — on a server that belongs only to you, in Québec, monitored continuously, built and migrated without interruption by a team that has been doing this for over 35 years.
What 3CX gives your teams
Mobile apps
iOS and Android. Your staff call from the company number on their cell phone, wherever they are.
Desktop and web apps
Windows, macOS and browser. Colleague presence, one-click transfer, internal chat.
IP phones
Yealink and Fanvil, configured by us. Audio quality and presence keys for the front desk.
SMS and live chat
Text your customers from your business numbers. Web chat built into your site.
Video conferencing included
Video meetings with no extra licence, screen sharing, invitation by link.
Call queues and reports
Queues per department, call recording, dashboards and wallboards.
Professional or Enterprise AI?
Both editions include queues, recording, CRM integrations, chat and video. Enterprise AI adds the 3CX artificial intelligence suite and advanced routing.
| Feature | Professional | Enterprise AI |
|---|---|---|
| Call queues, unlimited recording, reports | ✓ | ✓ |
| CRM integrations (Salesforce, HubSpot, Dynamics, Zoho…) | ✓ | ✓ |
| Live chat, social media, video conferencing | ✓ | ✓ |
| Web, Windows, macOS, iOS, Android and Teams apps | ✓ | ✓ |
| Skills-based routing and time-based escalation | — | ✓ |
| Advanced distribution (round robin, service level, priority queue) | — | ✓ |
| Microsoft Teams Direct Routing | — | ✓ (16 SC and up) |
| 3CX AI suite: AI receptionist, transcription, summaries, AI agents | — | ✓ |
| Dedicated FQDN | — | ✓ |
Not sure? Most of our clients under 20 people are on Professional. BDCs, call centres and multi-location groups choose Enterprise AI for the routing and the AI suite. Prices for both editions are public.
3CX handles the call. IQ Center handles the customer who never got called back.
3CX's native reports tell you how many calls were missed. They don't tell you who, or whether anyone called them back. IQ Center, our AI platform for 3CX, keeps that list, sends a text automatically and scores calls against your business criteria.
- Installs on any 3CX, Professional or Enterprise
- Saves you time and money: callbacks, texts, reports and scoring, with nobody compiling
- No change to your numbers or your configuration
A 3CX partner is not a licence reseller.
We build everything: menus, queues, extensions, business hours and holiday rules, bilingual greetings, phones. After that, you handle the day-to-day from the portal, and for everything else, a technician who knows your system answers.
- Complete build, tested with you before go-live
- Client portal for requests, extensions, numbers and invoices
- Continuous monitoring and support included, at all times
DashboardExtensionsNumbersInvoicesDocumentsRequestsFrequently asked questions about 3CX
Why go through UC365 rather than hosting 3CX with 3CX directly?
When 3CX hosts it themselves, nobody in Québec has their hands on the server the day it crashes, and carrier trunks remain your problem. With us, the server is dedicated, in Québec, monitored by our agent, and the trunks, numbers, 911 and porting are included in the same relationship — with a team that answers.
What is a "simultaneous call" (SC)?
It is the number of calls that can take place at the same time on your system, inbound and outbound combined. It is not the number of extensions: an office of 20 people usually fits in 8 simultaneous calls.
Can I share a server to reduce the cost?
Yes, for small teams or through one of our partners: we also run multi-tenant 3CX servers. A dedicated server remains our recommendation as soon as a greeting, queues or recording matter to you.
Do you handle the migration from my current system?
Yes, without interruption: built in parallel, your numbers forwarded to temporary numbers, ported, then the old system cancelled after verification. See Switching providers.
Let's talk about what your phone system really costs you.
A 20-minute conversation, no commitment. We look at your situation, tell you what we would do, and you decide.