The patient who hangs up on the third ring does not call back.
A clinic loses appointments on the phone, not at the door. Appointment queues that overflow to the right place, hold messages that inform, and data hosted in Québec on a server that belongs to you alone.
DashboardExtensionsNumbersInvoicesDocumentsRequestsWhat a clinic expects from its phones
A queue that overflows to the right place
Appointments, results, billing: each queue has its own overflow and voicemail box, and the patient hears where they stand.
Hold time that informs
Hours, address, parking, documents to bring: a hold message that answers the questions before the receptionist picks up.
Data in Québec
A dedicated server in Beauharnois, recordings and backups in Canada, retention set by you.
Learn moreProfessionals reachable without exposing their cell number
The mobile app shows the clinic's number. The professional decides when they can be reached.
The call-back text
With IQ Center: a patient whose call went unanswered receives a text and appears on the front desk's call-back list.
The fax that won't die
Fax is still unavoidable in healthcare. Virtual fax by email, or an analog line where the machine has to stay.
We size for the peak, not the average.
The appointment queue explodes between 8 and 10 a.m. We size simultaneous calls for that peak, and the queue overflows to a message that offers a callback rather than to a busy signal. With IQ Center, the front desk sees in real time how many patients are waiting, and who has not been called back.
- A menu that sends results and renewals to the right person
- Several points of service: one system, and a front desk that can answer for the other clinic
- Confidentiality: named user access, hosting in Québec, retention set by you
Tell us how many people answer, and what time it overflows.
We propose a call plan and a complete number.